Shipping Policy

Shipping charge

Sweet Society local-driver delivery pricing depends on the destination and is shown at the shipping stage. Local delivery is free for orders with a subtotal over R650. The free-delivery threshold applies only to local-driver orders. Every Bob Go door or pickup-point order pays the displayed live VAT-inclusive delivery price, regardless of order value. Overnight shipping is always charged. The final delivery charge is shown for approval before payment.

Bob Go quotations can expire or change when an address, pickup point, parcel or service changes. We refresh the Bob Go quotation before creating the order sync, but an accepted, paid order keeps the delivery charge shown in its final order review.

Overnight shipping cutoff

Overnight shipping is available only for orders placed before 14:00 South African time. After the 14:00 cutoff, the Overnight option is not offered at checkout.

Dispatch time

We aim to dispatch every paid order within 48 hours after payment confirmation and receipt of complete delivery details. We bake, pack and hand over orders with freshness as a priority. No cookie older than 8 hours is packed for dispatch.

Shipping and tracking

Local-area orders are delivered by Sweet Society’s own driver and do not receive a Bob Go tracking reference. Orders outside the local-driver area are delivered through Bob Go. Once a parcel is handed over, we email the customer the tracking information available to us. Please use a delivery address where someone can receive the parcel.

Delivery areas and delays

We ship across South Africa. Delivery time after dispatch varies by destination, remote-area coverage, public holidays, weather and shipping conditions. If a parcel is delayed or appears lost, contact support@sweetsociety.co.za with your invoice or order number so we can follow up through Bob Go.

Delivery problems

Please inspect the parcel as soon as it arrives. Report damaged products within 8 hours of receipt under our Refund Policy, including your invoice number and clear photographs. This notification process helps us investigate quickly and does not limit statutory consumer rights.