Refund Policy
We stand behind the freshness and condition of every Sweet Society order.
Last updated: 24 July 2026
Damaged products
If products arrive damaged, notify us within the first 24 hours after receiving the parcel. Email support@sweetsociety.co.za and include your invoice or order number, a description of the problem and clear photographs showing the damaged products and packaging. Keep the products and packaging until we have completed our review.
Review and resolution
We will review the information and may ask for additional photographs or details. Where a product is damaged, defective, unsafe or otherwise fails to meet applicable legal standards, we will offer an appropriate remedy, which may include replacement or a refund, in accordance with the Consumer Protection Act. Approved refunds will normally be made to the original payment method where practical.
Fresh and perishable goods
Our cookies are freshly baked food and may deteriorate rapidly. For that reason, change-of-mind returns are generally not accepted after preparation or dispatch. This does not remove any statutory right to return goods that are defective, unsafe or not of the required quality.
Missing or incorrect orders
If an order is missing an item or contains the wrong item, contact us as soon as possible with your invoice or order number and photographs of what was received. We will investigate and arrange a suitable correction or remedy.
Contact
Refund and product complaints: support@sweetsociety.co.za. Please keep your invoice, order number, tracking details and photographs available so we can resolve the matter efficiently.
Questions? Email support@sweetsociety.co.za.